Contact
Call or send us what you see on the wall
Tell us where the problem is and what it looks like. Call (315) 640-3590, or use the form and we answer by text or call. A photo of the whole wall and one of the crack or joint helps a lot.
Tell us what you see on the wall
We help you get the repair priced by separate local masonry contractors, and tell you what to ask them first.
Three things to say before you hear a price
Say them on the phone or at the wall. The answers show how a mason works.
Which mortar type goes in, and why?
A good answer names a mix softer than your brick.
How deep will you cut the old joints?
Too shallow, and the new mortar pops out.
What is the lintel made of, and is it flashed?
Rusting steel lifts brick; flashing keeps water off it.
$100 off your first job
Book your first repair through us and take $100 off.
The $100 comes out of our fee; the mason's price stays the same.
Each customer gets one credit per property.
Book the first repair by December 31, 2026, to use it.
Say you hold the credit as you book; we confirm it before work starts.
The Soft Joint promise
- Asking us is free, and asking never ties you to anything.
- We never charge you for the introduction.
- Your $100 credit is honored exactly as our Terms say.
- If an introduction goes wrong, we help you sort it out.
The masonry work is between you and the mason you hire.
Masonry Contractors Syracuse, (315) 640-3590
Prefer to talk it through?
(315) 640-3590
Tap to call
After you send it
Request sent
Watch for a text or a call about your next step. Meanwhile, steps 02 and 03 help.
Take a photo
Stand back and shoot the whole wall, then step in close on the crack or the joint.
Note what it is made of
Write down what the wall is made of, if you know: solid brick, brick over wood, block or stone.
Say which side of the house it is on, how high up, and when you first saw it. If you know when the house went up, say so, since age can change how soft the brick is.
We are a broker. We help you get the repair priced by separate local masonry contractors, and we tell you what to ask them. We do not do the brickwork, and we do not quote it.
Before you talk to any mason, have three questions ready: which mortar type goes in, how deep the old joints are cut, and what the lintel is made of. The card beside the form has them.
Questions to ask any contractor
What will the written contract say about the mortar and the scope?
New York requires a signed written contract that describes the work and the materials when the job costs over five hundred dollars.
Can I see the mortar mix on a hidden spot first?
A test patch shows the color and the hardness before the whole wall is done.
What happens if the new joints fail after the first winter?
Ask for the answer in the contract before you sign, since the work is between you and the mason.
Basis: New York General Business Law section 771 (nysenate.gov) New York General Business Law section 770 (nysenate.gov)
Who this helps
You own old solid brick
Your walls are brick all the way through and the joints are going soft. You want to know what goes in before it goes in.
You have a loose chimney
Your chimney top is stained, cracked or leaning, and you do not know who to call or what to ask them.
You were told to fill a crack
Someone said to caulk the crack over your window. You want a second opinion before you seal anything in.
Questions about getting in touch
Which photos and details belong in my request?
A wide photo of the wall and a close one of the problem. Add the side of the house and the street address, so a mason can see what you see.
Will someone call me?
You can call (315) 640-3590, or send the form and we reply by text or call about the next step.
Do you serve my town?
We cover fifteen places across Onondaga County, from the City of Syracuse to the villages and towns around it. Open the areas page to find yours, and send the form if you are close by.
Not sure which repair you need?
- A mason wants to grind it all outAsk what the grinder does to soft brick before you agree.
- My chimney top is crumblingAsk about the crown, the joints above the roof and the flashing.
- My brick faces are flakingAsk why they flaked before you pay to swap them.
- A crack runs up from my windowAsk whether the lintel is steel, and whether it is rusting.
- My basement wall bows or weepsAsk where the water goes before anyone patches the face.
- I am not sure what I haveRead the repointing page first, then ask any mason what your wall is made of.
Find which joint you have first.